exo368 Frequently Asked Questions

BCA bank transfers to exo368 are typically credited within 2 to 5 minutes during normal banking hours (08:00–21:00 WIB). Transfers made outside these hours or during peak periods may take up to 30 minutes. If your deposit has not been credited after 30 minutes, use the live chat function in your account dashboard and provide your transfer receipt so our team can investigate and manually credit the transaction.

exo368 accepts deposits via the following Indonesian banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount varies by payment method — please check the cashier section of your account for current minimums.

The minimum withdrawal amount to a Mandiri bank account on exo368 is Rp 100.000. The maximum single withdrawal is Rp 50.000.000. Withdrawals to Mandiri are typically processed within 15 to 30 minutes during operating hours. Withdrawal requests submitted outside business hours or flagged for compliance review may take up to 3 business hours. Your KYC verification must be fully approved before any withdrawal is processed.

exo368 does not charge any platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees — for example, some BRI or BNI transfers to third-party virtual accounts carry a small service charge set by the bank itself, not by exo368. We recommend checking your bank's fee schedule. For e-wallets such as OVO, DANA, and GoPay, transfers are generally free.

Yes. exo368 fully supports ShopeePay and GoPay as deposit methods. Simply select your preferred e-wallet in the cashier section, enter the amount you wish to deposit, and complete the transaction via the redirect to your e-wallet app. E-wallet deposits are credited instantly in most cases. For withdrawals back to ShopeePay or GoPay, the account name on the e-wallet must match the name on your verified exo368 account.

exo368 operates as an internationally licensed and regulated online betting platform. The site uses SSL (TLS 1.3) encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds. All slot and casino games use certified Random Number Generator (RNG) technology audited for fairness. While online gambling is restricted under Indonesian law, exo368 holds international licensing and serves Indonesian players under that international regulatory framework.

exo368 applies bank-grade SSL encryption to all transactions and personal data transfers. Your payment information — including BCA, BRI, and e-wallet account details — is never stored in plain text and is never shared with third parties for marketing purposes. Access to sensitive account data is restricted to authorised personnel only and is logged for audit purposes. For full details on how your data is collected, stored, and used, please review our Privacy Policy.

exo368 offers a full suite of responsible gaming tools accessible from Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check alerts, cool-off periods (24 hours to 30 days), and formal self-exclusion (6 months to permanent). Restrictions take effect immediately upon activation. Increasing a limit requires a mandatory 7-day cooling-off period. If you need to self-exclude urgently, contact our support team at [email protected] for immediate manual action.

To self-exclude, log in to your exo368 account, go to Account Settings, select the Responsible Gaming tab, and choose the Self-Exclusion option. Select your preferred exclusion period — 6 months, 1 year, 2 years, 5 years, or permanent — and confirm. Self-exclusion takes effect within 24 hours of your request. Alternatively, you can email [email protected] with the subject line 'Self-Exclusion Request' and our team will process it on your behalf. During the exclusion period, your account is fully locked and cannot be reopened early.

If you believe a bet has been settled incorrectly or a transaction has not been processed as expected, contact exo368 support at [email protected] with your account ID, the bet or transaction reference number, and a clear description of the issue. Our team aims to acknowledge all dispute submissions within 1 hour and to resolve standard cases within 24 to 48 hours. Complex cases involving third-party payment providers may take longer. All disputes are handled in accordance with our Terms and Conditions.

exo368 customer support is available 24 hours a day, 7 days a week, every day of the year including Indonesian public holidays. You can reach us via live chat directly within your account dashboard (fastest response, typically under 5 minutes) or by email at [email protected]. Our team includes Indonesian-speaking agents fluent in both English and Bahasa Indonesia. For urgent responsible gaming requests such as immediate self-exclusion, email is recommended so there is a written record of your request.